Account Verification

Assures the platform that your proof of residence is your own and is valid.

You are shown as solely responsible for the account and therefore you will have the peace of mind and certainty of knowing that all your transactions will be secure.

The platform must ensure that it is the customer responsible for the account and not someone else who is operating or requesting benefit withdrawals.

The platform can be assured that no misuse or malicious use will be made with it. As is well known, there are many ways to make card fraud online, that is why you should do the verification.

In order to be able to withdraw the profits obtained from your transactions it is necessary to make this verification.

Step by step to verify your account:

Please note that documents are scanned and uploaded to the system, therefore they must be in color, perfectly readable and complete in their four corners.

1. Valid identity document (front and back photo). Just send a document. You can choose one of the following: identity card, passport or driver’s license.

2. Proof of address. Any invoice or service account in your name less than 3 months old.

Please note that the verification process may take a few days, and when your account is verified you will be notified.

Once processed, the system will approve your documents and update your verification status, so there is no need to open an incident with customer service to inquire about the verification process. If your documents are rejected, we will send you an email with a clear explanation of what you should send us.

SeguroFX regulations require all users to complete identity verification to increase the security of their account and thus comply with international regulations.

In this regard, SeguroFX may ask you to re-verify your account every three (3) months, in accordance with legal compliance regulations, so that they are aligned with the latest international anti-money laundering directives.


Through identity verification, the platform can protect your account from potential risks. This step is critical to account security. With this the platform assures the customer that the identity verification process is up to date with the regulations and it is possible to offer a safety framework at a technical level.


SeguroFX complies with international standards for anti-money laundering (AML), risk prevention, compliance and the operation of certain regulated activities. It is our duty as a financial services platform to assure our clients that we prevent money laundering, terrorist financing and financial crimes.

In this sense, the platform reserves the right to request documents for the verification of accounts.

Verification must be done within the time frame or the account may be temporarily restricted for the use of trades.

The customer enters the account verification cycle if:

  • His account was verified before the latest update of international anti-money laundering standards.
  • Your proof of residence has not been sent
  • If your submitted documents do not meet the requirements of the system.
  • After completing the submission of documents, please wait patiently while the system approves the documentation.

As a regulated investment broker, we protect our clients from fraud or identity theft. It is for that reason that we require all clients to provide the necessary documentation for account verification purposes. All documentation is treated with 100% confidentiality. Click here for a full description of our account verification process. Upon login, clients can upload their documents directly through the site.

In order to start trading and withdraw funds, you must first provide us with:

  • Scan/photo of your government-issued identification (ID card, driver’s license, passport)
  • Scan/photo of your proof of residence (gas/electricity/home phone bill, Bank statement etc.)
  • In addition, in the case of where you deposited funds via credit card – a scan/photo of the front and back sides of your card.

The entire document must be clear and visible, including your full name, ID number, photo and expiration date. The expiration date must be valid (as well as not expiring within 3 months of submission).

The entire document must be clear and visible, including your full name, address, date of issue and utility company logo. Must be issued within the last 6 months of submission.

Identification documents can be:

  • Passport (For all nationalities)
  • Identification card (For all nationalities)
  • Driver’s license (For all nationalities)

Address documents can be:

  • Water bill/invoice
  • Electricity bill/invoice (or voucher)
  • Gas bill/invoice
  • Landline phone bill/invoice
  • Home internet bill/invoice
  • Bank statement

An electronic bank statement is acceptable, as long as it is stamped by the bank.

Please make sure you sent/uploaded all the required documentation listed here. If you have further questions, please contact Customer Support.

If you are unable to provide a valid utility bill or a bank statement under your name, you must provide a valid utility bill or bank statement of the person(s) you are living with, accompanied by a signed letter confirming that you are indeed living with that person(s). The company will review this request and decide whether to verify your account or not.

The front of the card must clearly display the last 4 digits of the card number, the expiration date and the full name. The back of the card must clearly display the signature. Please ensure that the 3 digit CVV and first 12 numbers of the card are concealed.

If the credit/debit card is not under your name, both you and the card holder are required to sign a Credit Card Authorization Form. Make sure that you provide us with the credit card holder’s government-issued identification, proof of residence and email address. Please contact Customer Support to receive the form and further details.

If the credit/debit card is no longer in your possession, you will have to sign a Funds Authorization Form. Please contact Customer Support for further details.

Please email your documents to [email protected] or you can upload them directly to the site.

Once the documents are provided by you, they are scanned by the system within 48 business hours. You will then receive an update whether they have been approved or not.

As a regulated investment broker, we require all our clients to complete a short questionnaire. Its purpose is to assess your financial knowledge, skills and expertise to better help us customize your trading experience and supply you with compatible guidance.

A professional client is a client who possesses the experience, knowledge and expertise to make their own investment decisions and properly assess the risks that they incur. In order to be considered a professional client, you must comply with one of the following criteria:

Entities which are required to be authorized or regulated to operate in the financial market, either from entities authorized by a Member State under a Directive, entities authorized or regulated by a Member State without reference to a Directive, and entities authorized or regulated by a non-Member State:

1.Credit institutions
2.Investment firms
3.Other authorized or regulated financial institutions
4.Insurance undertakings
5.Collective investment schemes and management companies of such schemes
6.Pension funds and management companies of such funds
7.Commodity and commodity derivatives dealers
9.Other institutional investors

Eligible counterparties may be considered to be falling within one of the following categories:

1.Investment firms
2.Credit institutions
3.Insurance companies
4.UCITS and their management companies
5.Pension funds and their management companies
6.Other financial institutions authorized or regulated under community or national law
7.Commodity and commodity derivative traders (dealing on own account)
8.National governments and their corresponding offices including public bodies which manage public debt
9.Central Banks
10.Supranational organizations
11.Third country entities equivalent to the categories mentioned above.

When dealing with eligible counterparties, the CIF obtains express confirmation from the counterparty that it agrees to be treated as an eligible counterparty. This can be obtained either as a general agreement or on a transaction by transaction basis.

A retail client is a client who is not a professional client or an eligible counterparty. A retail client receives the highest possible level of protection.

Due to regulatory protocols, if a client does not verify their SeguroFX account within a specific time period, the trading account is suspended. Only once the necessary documentation has been provided and approved, the account will be unsuspended.